Key Features of Bureaucracy

 Clear division of labor: each task performed by employees is formally created and recognized as an official duty (yours and no one else’s). Specialization.
 Hierarchical arrangement of positions: each lower position controlled and supervised by a higher one. Chain of Command
 Formal rules and regulations: uniformly guide employee behavior. Provide continuity and stability to work environment. Reduce uncertainty about task performance.
 Impersonal relationships: managers don’t get involved in employees’ personalities and personal preferences.
 No emotional attachments. Provides for fairness.
 Employment based entirely on technical competence: get job because you can do the job, not because of who you know. Rigid selection criteria. No arbitrary dismissal or promotion.